Terms of uses

Website: https://innatetelecoms.co.uk
Company Name: Innate Telecoms LTD
Email: info@innatetelecoms.co.uk
Registered in England and Wales
Company Number: 07720917
Registered Address: 63/66 Hatton Garden, Fifth Floor Suite 23, London, England, EC1N 8LE

These Terms and Conditions (“Terms”) apply to your use of our website and services. By accessing our site or using our services, you agree to be bound by these Terms.

  1. Definitions
    “We”, “Us”, “Our” – refers to Innate Telecoms LTD.

“You”, “Client”, “User” – refers to any person or entity using our website or services.

“Services” – refers to any Amazon-related consultancy, marketing, optimisation, or management work carried out by Innate Telecoms LTD.

  1. Scope of Services
    Innate Telecoms LTD provides a wide range of Amazon-related services, which include, but are not limited to:

Amazon account setup and registration assistance

Product research and listing creation

Listing optimization (titles, bullets, descriptions, backend keywords)

Amazon SEO and ranking strategies

Amazon PPC (Pay-Per-Click) advertising setup and management

Amazon storefront and A+ content creation

Competitor analysis and category intelligence

Account health monitoring and reinstatement support

Monthly growth consultation and sales strategy development

Each service engagement is subject to a mutually agreed scope of work, quotation, and/or service contract.

  1. Service Engagement and Process
    Upon enquiry:

We provide an initial consultation to understand your business needs.

A formal quotation or proposal is shared, including scope, cost, and timeline.

Once agreed, services commence based on the provided agreement or invoice.

Payment must be received before work begins, unless otherwise agreed in writing.

  1. Client Responsibilities
    You agree to:

Provide accurate, complete, and timely information

Ensure you have authority over the Amazon account and products being managed

Maintain communication throughout the project duration

Promptly respond to requests for approvals, logins, assets, or data

Abide by Amazon’s terms and policies

Note: We are not responsible for delays caused by the client’s failure to provide required materials or feedback.

  1. Payments and Pricing
    All pricing is provided in GBP (£) unless otherwise stated

Full or partial payment is required in advance, depending on the nature of services

Payment methods include bank transfer, PayPal, Stripe, or as otherwise agreed

Late payments may incur interest and could result in service suspension

All fees are non-refundable once services begin, except where required by law or where agreed otherwise in writing.

  1. Refunds and Cancellations
    You may cancel your service order before it begins and receive a refund (minus administrative or processing fees, if any). After work has started, cancellations do not entitle you to refunds for work completed or in progress.

We reserve the right to refuse or cancel services for any reason, including:

Inappropriate, illegal, or unethical use of services

Uncooperative or abusive client behavior

Violation of these Terms or breach of contract

  1. Confidentiality
    We respect your privacy and treat all information and Amazon account details with strict confidentiality.

We will not share your data with any third party except:

With your express consent

Where necessary to deliver agreed services

As required by law, regulation, or court order

All passwords and account access details are stored securely and used solely for the duration of the service.

  1. Intellectual Property
    Any content created by us for your Amazon listings (e.g., copy, graphics, SEO strategy) becomes your property once payment is complete.

However, our internal tools, templates, strategies, and know-how remain the intellectual property of Innate Telecoms LTD.

You may not reproduce, reuse, or redistribute any part of our website content without our written consent.

  1. Disclaimer of Affiliation
    Innate Telecoms LTD is not affiliated with, endorsed by, or officially connected to Amazon.com, Inc. or any of its subsidiaries. All services are provided independently to support sellers operating on the Amazon marketplace.

We offer guidance and support based on experience, but:

We do not guarantee specific outcomes such as sales volumes, ranking positions, or account reinstatement

Amazon retains sole authority over account decisions, suspensions, or marketplace actions

  1. Limitation of Liability
    To the maximum extent permitted by law, Innate Telecoms LTD shall not be liable for:

Loss of revenue, profits, data, or opportunity

Downtime, account suspension, or delisting by Amazon

Indirect, consequential, or special damages arising from your use of our services

Our total liability for any claim will not exceed the amount you paid for the service that gave rise to the claim.

  1. Indemnity
    You agree to indemnify and hold harmless Innate Telecoms LTD, its directors, and employees from any claims, damages, or losses arising from:

Your use of our services

Your violation of Amazon’s policies

Your breach of these Terms

  1. Website Usage
    You agree not to misuse our website, including but not limited to:

Attempting to access data not intended for you

Using our content for commercial purposes without permission

Uploading malicious code or software

We reserve the right to restrict access or take legal action in cases of abuse.

  1. Third-Party Links
    Our site may contain links to third-party websites for tools, services, or resources. We do not control these websites and are not responsible for their content or practices.
  2. Force Majeure
    We are not responsible for delays or failure to perform due to events beyond our control, including but not limited to: natural disasters, government actions, network failures, or Amazon system outages.
  3. Changes to Terms
    We may update these Terms from time to time. Changes take effect immediately upon being posted to this page. It is your responsibility to check this page periodically for updates.
  4. Governing Law and Jurisdiction
    These Terms are governed by the laws of England and Wales. Any disputes shall be resolved exclusively by the courts of England.
  5. Contact Us
    For any questions about these Terms, please contact us at:

Innate Telecoms LTD
Email: info@innatetelecoms.co.uk
Website: https://innatetelecoms.co.uk
Address: 63/66 Hatton Garden, Fifth Floor Suite 23, London, England, EC1N 8LE.